ServiceNow - What Is It and Why Do We Use It?

You know what Fridays are for, right? It’s when SnapStack’s new blogs come out. Hello friends, it’s your blogger Jordan 😛 Hope you’ve had a great week, and for those who are celebrating Orthodox Easter, I want to wish you on behalf of me and my entire team a very Happy Easter. May your hearts be warm and your homes filled with harmony.

So last week we talked about the Top 5 home office productivity tips, and today, I want to talk about something new to me, but it is existing in this world for quite a while. For those of you who didn\’t have the chance to go through this previous article, I\’m giving you a link so you can follow it.

You see, we have a new opportunity for a ServiceNow developer, so that\’s why I decided to talk to you guys about this technology and get to know it a little better together.
So without further ado, let\’s jump into our new blog post for this week.

What is ServiceNow?

ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It is designed to include service orientation for projects, operations, and processes using ITIL guidelines. It makes use of machine learning to help companies become more efficient and efficient by leveraging data and workflows.

It provides the versatility, control, and dependability needed to meet incident and problem management objectives. Furthermore, users have the option of selecting their preferred support GUI. It gives the technician all the details he or she needs to diagnose and fix problems without relying on spreadsheets or emails.
ServiceNow is a platform-as-a-service provider that provides technical management support to large companies\’ IT operations, such as IT service management, and helps desk features. Management of \”incident, problem, and change\” IT operational events is the company\’s core business. Their fee structure was based on a monthly cost per user (seat), with prices starting at US$100.

History

Fred Luddy, the company\’s founder, founded ServiceNow in Santa Clara, California in 2004. He devised a workflow framework that was primarily based on cloud-based forms. ServiceNow launched its first limited-service catalog in 2005, with a small number of customers. The company went international in 2006 and developed its first cloud-based orchestration software. The business obtained FedRAMP certification from the Federal Risk and Authorization Management Program in 2016, indicating that it meets security requirements for cloud-based products.

Products and features

ServiceNow products have a service model that can assist consumers in identifying the root cause of problems they experience as well as resolving issues through self-service. Tasks, operations, and processes from ServiceNow products are differentiated by cloud providers in the service model. They\’re all handled as part of a centralized workflow that includes features including real-time communication, collaboration, and resource sharing. The following industries are served by ServiceNow\’s service management software:

• Healthcare
• Financial services
• Government
• Manufacturing
• Telecommunications
• Education

ServiceNow\’s cloud services provide a number of items that allow users and businesses to use serverless computing. Security, Customer Service, IT, HR, and Business Apps are five popular business categories covered by cloud offerings.

Uses

Because of the broad variety of resources offered by ServiceNow, its products can be used to support most workflows. Ticketing systems are used to manage large-scale projects using on-suite ticketing software, benchmarking is used to monitor progress, and predictive modeling is used to manage workflows. ServiceNow products can be used by IT professionals who run a service desk or support desk to coordinate their help situations, issue management, and instance management. Machine learning and artificial intelligence processes can be supported by ServiceNow. It can also seamlessly integrate with a variety of legacy systems.

Business model

The ServiceNow business model is focused on offering cloud computing software as a service (SaaS). It entails putting in place systems to describe, manage, automate, and organize business services. Users of ServiceNow can find the program useful in a variety of industries, including defense, operations, customer support, HR, and others. The ServiceNow product suite also includes software for managing service-level projects and development instances within a department, as well as software for physical and cloud-based IT needs.

AI Involvement

In an apparent move to bolster the cloud computing vendor\’s current conversational AI technology, ServiceNow is acquiring Passage AI, a company that offers a conversational AI platform.
Passage AI is a chatbot and virtual assistant platform that allows users to develop, train, and deploy chatbots and virtual assistants. Users can create bots for a variety of use cases, including IT and HR automation, customer service, and real-time support, using a simple interface, API integration, and deep learning models.

ServiceNow intends to incorporate Loom Systems\’ AI-powered log analytics framework into ServiceNow\’s IT Service Management and IT Operations Management products and services to help anticipate, avoid, and repair IT problems as a result of the acquisition.

In our team, we have several ServiceNow developers who are ready to take a new challenge and jump on a new project so if you need help with your service application, please reach to us on our social media or at our email address contact@snapstack.com, and we would be very happy to help you in any kind of way.

Have a happy Easter and stay safe, until next time.

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